About Us
About Moreas Pet Supplies
At Moreas Pet Supplies, we are passionate about providing high-quality pet products at affordable prices. Our mission is simple: to make premium pet care accessible to everyone.
We are a UK-registered business operating as Moreas Venture Ltd. (Company No. 16182233), committed to providing high-quality pet supplies.
🚀 Why Choose Us?
✔ Handpicked Quality – We source only the best products from trusted suppliers across the UK & Europe.
✔ Pet-Focused & Ethical – Your pet’s health and happiness come first.
✔ Fast & Reliable Shipping – No delays, no nonsense—just efficient order fulfillment.
✔ Trusted by Pet Owners – Whether you’re shopping for your pets or buying in bulk, we’ve got you covered
Need help? Check out our FAQs below or contact us directly!
Frequently Asked Questions.
01. The order
When will I receive my order?
Orders are processed and dispatched within 3-7 working days. Delivery typically takes 5-15 working days within the UK mainland. You will receive tracking details once your order has been shipped.
Can I cancel my order?
If your order has not yet been dispatched, you can request a cancellation by contacting our customer service team. If the order has already been shipped, cancellation will not be possible.
When will I receive an invoice for my order?
Invoices are automatically available in your account once the order is processed. If you require a separate invoice, please contact us.
02. Shipment
Do you ship outside the UK?
Currently, we only ship within the UK mainland. We do not offer international shipping.
What courier services do you use?
We work with trusted courier partners to ensure your order arrives safely and on time. The courier service used depends on the size and weight of your order.
How much is shipping?
Shipping costs vary depending on the order total and location. You can view shipping fees at checkout before placing your order.
03. Returns & Refunds
What is your return policy?
We accept returns within 14 days of receiving your order, in accordance with UK Distance Selling Regulations. Items must be unused, in original packaging, and in resellable condition.
How do I request a return?
To initiate a return, please contact us with your order number and reason for return. We will provide you with instructions on how to send the item back.
Who covers return shipping costs?
If the item is faulty or incorrect, we will cover return shipping. If you are returning an item for other reasons (e.g., change of mind), the return shipping costs are your responsibility.
When will I receive my refund?
Refunds are processed within 5-7 working days after we receive and inspect the returned item. Funds will be credited to the original payment method.
04. Product & Stock Information
Are all items in stock?
We aim to keep all listed items in stock. If an item is out of stock, it will be clearly indicated on the product page.
Do you offer bulk discounts?
Absolutely! If you’re looking to place a bulk order, contact us to discuss bulk pricing options.
Are your pet products vet-approved?
We carefully select high-quality products, and many of them are recommended by veterinarians. However, always consult your vet before introducing new products to your pet.
Where do you source your products from?
We partner with trusted suppliers across Europe, including brands such as PetExpo Greece, Noah’s Ark Pet Shop and UK-based wholesalers, to provide high-quality pet products.
05. Payments & Security
What payment methods do you accept?
We accept Visa and Mastercard, powered by Stripe, ensuring secure and flexible payments
Is my payment information secure?
Yes, we use encrypted payment processing to ensure your transactions are secure. We do not store your payment details.
06. Contact Us
For any inquiries, please reach out to us:
📧 Email: support@moreaspetsupplies.com
sales@moreaspetsupplies.com
📍 Hours: Monday – Friday, 9 AM – 5 PM